Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
Returns & Exchanges- Our 100% Satisfaction Guarantee
Here at Swimtown Pools we want you to be satisfied with your purchase. That's why we have a 100% Satisfaction Guarantee. So have fun shopping, enjoy our great products and prices and know your satisfaction is GUARANTEED!
Swimtown Pools will accept return on any item (except custom or special orders) in new, unused/unopened condition within 15 days of purchase for a refund less any shipping and handling charges and a 15% restocking fee. All returns require a Return Merchandise Authorization number (RMA#). If you have a return, please contact customer service for the RMA# and return instructions. Any returns shipped without RMA numbers will not be accepted.
Customers are responsible for the cost of shipping back unwanted items. All returned items must be in their complete, intact, original packaging. Upon receipt, the item will be inspected to ensure it is in new, resalable condition. This includes the condition of the original packaging as we cannot resell any items with damaged packaging. Upon approval, a refund will be issued via the payment method originally used to place the order. Please note that the refund amount will be for the original purchase price minus shipping and handling and a 15% restocking fee. Custom, special orders, chemicals, and swimming pools may not be returned.
For Return Ship To Address Information, Email Us or phone 866-752-7665.
All products sold by us come complete with the Manufacturers warranties. Products that have been Installed; Used; Tested; Missing Parts or Listed below as a NON-RETURNABLE item; these items may not be returned to us; rather they must be directed to the manufacturer who made the item. These items are covered by the manufacturers' warranty. If you feel that you have a defective product, please refer to the warranty information packaged with your product. Please contact us via e-mail if you require additional assistance.
All authorized returned items must contain all parts, rebate certificates, manuals, and documents. They must be properly packed in the original manufacturers packaging. The item must be received by us in clean, resellable condition. If any item is not in resellable condition, or are missing parts, rebate certificates, manuals, and documents when we receive it will be denied a refund. In our sole discretion, we will make determination as to the extent of any use or abuse upon receipt and inspection of a returned item. We reserve the right to return the item to you for non-compliance with this policy. No returns are accepted after 30 days from the date of purchase, no exceptions. We will refund or exchange your purchase, as long as you have complied with our simple return policy & instructions. Please allow up to 15 business days from the date you return your package for your refund or exchange to be completed. We will process these as quick as possible. Refunds can only be made to the original purchaser. Refunds can only be issued in the same manner payment was received by us or credited to the same credit card originally used to make the purchase.
***PLEASE NOTE *** the following are Non-Returnable, Non-Exchangeable and Non-Refundable Items. All sales are final!
Special Orders: Items ordered directly from the Manufacturer specifically for you. These may be returned to the manufacturer for defect only.
Custom Orders: Items made to order specifically for your application and needs. These items are made to the specification and measurements provided by you. These orders are non-cancelable and non-refundable. They are covered only under the manufacturers' warranty. In all that you measure or specify, you are responsible for the accuracy of these measurements and/or description information, so please double check prior to submission to us. We will guarantee the fit of your SPA COVER; POOL SAFETY COVERS; POOL COVERS; SWIMMING POOL VINYL LINER only to the extent that they will fit to the specifications which you provided to us. You are ultimately responsible for knowing and ordering the item correctly using the measurements which only you know. All sales of Custom Ordered or Special Ordered items are no-cancelable and sales are final.
Electrical items cannot be returned for refund; they may be exchanged on under the manufacturers' warranty.
Pool Liners: All sales are final. These items are covered only under the manufacturers' limited defects in workmanship warranty.
Pool Covers: Covered under manufacturers warranty only.
Opened of Unboxed Inflatable's
Automatic swimming pool cleaners: Covered under the manufacturers warranty only.
Any item that has been installed: Especially an item in which it has been modified or changed in any way from the time it left the manufacturer as a new non-installed or tested item.
Shipping & Tax Information- Discount Coupons - Discount coupons are valid on most purchases. They are not valid on any oxidizer purchase. (Oxidizers are Pool Frog Bac Pac, Spa Shock, Pool Shock, Synergy)
How Much Does Shipping Cost? - There is a Flat Rate Shipping Cost added to all items purchased on our site. Additional shipping is charged based on the total dollar amount and/or weight. All shipping charges are automatically calculated and added to the final price you pay when checking out prior to finalizing the purchase. Items ordered together that may from time to time be shipped separately from different locations will still incur only the one shipping charge for all orders.
Enforcement of Our Terms and Conditions - These terms and conditions are governed and interpreted pursuant to the laws of the State of Iowa, United States of America, not withstanding any principles of conflicts of law. If any part of our terms and conditions is unlawful, void or unenforceable, then that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Swimtown pools may revise our terms & conditions at any time by updating this posting of our polices.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|