Help & FAQs

Has my order shipped?
Click the “My Account” link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the “My Account” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the “My Account” link at the top right hand side of our site then proceed to “Review orders / track packages” to track your order.
My order never arrived.
Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
An item is missing from my shipment.
Click the “My Account” link at the top right hand side of our site then proceed to “Review orders / track packages” to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. Toll Free: 866-752-7665. Email: customersupport@swimtownpools.com
My product is missing parts.
Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I create an account?
1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?

Returns & Exchanges- Our 100% Satisfaction Guarantee
Here at Swimtown Pools we want you to be satisfied with your purchase. That’s why we have a 100% Satisfaction Guarantee. So have fun shopping, enjoy our great products and prices and know your satisfaction is GUARANTEED!

Swimtown Pools will accept return on any item (except custom or special orders) in new, unused/unopened condition within 15 days of purchase for a refund less any shipping and handling charges and a 15% restocking fee. All returns require a Return Merchandise Authorization number (RMA#). If you have a return, please contact customer service for the RMA# and return instructions. Any returns shipped without RMA numbers will not be accepted.

Customers are responsible for the cost of shipping back unwanted items. All returned items must be in their complete, intact, original packaging. Upon receipt, the item will be inspected to ensure it is in new, resalable condition. This includes the condition of the original packaging as we cannot resell any items with damaged packaging. Upon approval, a refund will be issued via the payment method originally used to place the order. Please note that the refund amount will be for the original purchase price minus shipping and handling and a 15% restocking fee. Custom, special orders, chemicals, and swimming pools may not be returned.

Swimtown Pools. is not responsible for returns that are lost or damaged. The charges for shipping and insuring products returned to us are your responsibility and must be PREPAID.

For Return Ship To Address Information, Email Us or phone 866-752-7665.

All products sold by us come complete with the Manufacturers warranties. Products that have been Installed; Used; Tested; Missing Parts or Listed below as a NON-RETURNABLE item; these items may not be returned to us; rather they must be directed to the manufacturer who made the item. These items are covered by the manufacturers’ warranty. If you feel that you have a defective product, please refer to the warranty information packaged with your product. Please contact us via e-mail if you require additional assistance.

All authorized returned items must contain all parts, rebate certificates, manuals, and documents. They must be properly packed in the original manufacturers packaging. The item must be received by us in clean, resellable condition. If any item is not in resellable condition, or are missing parts, rebate certificates, manuals, and documents when we receive it will be denied a refund. In our sole discretion, we will make determination as to the extent of any use or abuse upon receipt and inspection of a returned item. We reserve the right to return the item to you for non-compliance with this policy. No returns are accepted after 30 days from the date of purchase, no exceptions. We will refund or exchange your purchase, as long as you have complied with our simple return policy & instructions. Please allow up to 15 business days from the date you return your package for your refund or exchange to be completed. We will process these as quick as possible. Refunds can only be made to the original purchaser. Refunds can only be issued in the same manner payment was received by us or credited to the same credit card originally used to make the purchase.

***PLEASE NOTE *** the following are Non-Returnable, Non-Exchangeable and Non-Refundable Items. All sales are final!

Special Orders: Items ordered directly from the Manufacturer specifically for you. These may be returned to the manufacturer for defect only.

Custom Orders: Items made to order specifically for your application and needs. These items are made to the specification and measurements provided by you. These orders are non-cancelable and non-refundable. They are covered only under the manufacturers’ warranty. In all that you measure or specify, you are responsible for the accuracy of these measurements and/or description information, so please double check prior to submission to us. We will guarantee the fit of your SPA COVER; POOL SAFETY COVERS; POOL COVERS; SWIMMING POOL VINYL LINER only to the extent that they will fit to the specifications which you provided to us. You are ultimately responsible for knowing and ordering the item correctly using the measurements which only you know. All sales of Custom Ordered or Special Ordered items are no-cancelable and sales are final.

Electrical items cannot be returned for refund; they may be exchanged on under the manufacturers’ warranty.

Pool Liners: All sales are final. These items are covered only under the manufacturers’ limited defects in workmanship warranty.

Pool Covers: Covered under manufacturers warranty only.

Opened of Unboxed Inflatable’s

Automatic swimming pool cleaners: Covered under the manufacturers warranty only.

Any item that has been installed: Especially an item in which it has been modified or changed in any way from the time it left the manufacturer as a new non-installed or tested item.

Shipping & Tax Information- Discount Coupons – Discount coupons are valid on most purchases. They are not valid on any oxidizer purchase. (Oxidizers are Pool Frog Bac Pac, Spa Shock, Pool Shock, Synergy)

How Much Does Shipping Cost? – There is a Flat Rate Shipping Cost added to all items purchased on our site. Additional shipping is charged based on the total dollar amount and/or weight. All shipping charges are automatically calculated and added to the final price you pay when checking out prior to finalizing the purchase. Items ordered together that may from time to time be shipped separately from different locations will still incur only the one shipping charge for all orders.

Enforcement of Our Terms and Conditions – These terms and conditions are governed and interpreted pursuant to the laws of the State of Iowa, United States of America, not withstanding any principles of conflicts of law. If any part of our terms and conditions is unlawful, void or unenforceable, then that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Swimtown pools may revise our terms & conditions at any time by updating this posting of our polices.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Do you ship to my country?
Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Returns & Exchanges- Our 100% Satisfaction Guarantee
Here at Swimtown Pools we want you to be satisfied with your purchase. That’s why we have a 100% Satisfaction Guarantee. So have fun shopping, enjoy our great products and prices and know your satisfaction is GUARANTEED!

Swimtown Pools will accept return on any item (except custom or special orders) in new, unused/unopened condition within 15 days of purchase for a refund less any shipping and handling charges and a 15% restocking fee. All returns require a Return Merchandise Authorization number (RMA#). If you have a return, please contact customer service for the RMA# and return instructions. Any returns shipped without RMA numbers will not be accepted.

Customers are responsible for the cost of shipping back unwanted items. All returned items must be in their complete, intact, original packaging. Upon receipt, the item will be inspected to ensure it is in new, resalable condition. This includes the condition of the original packaging as we cannot resell any items with damaged packaging. Upon approval, a refund will be issued via the payment method originally used to place the order. Please note that the refund amount will be for the original purchase price minus shipping and handling and a 15% restocking fee. Custom, special orders, chemicals, spas pool lifts and swimming pools may not be returned.

Swimtown Pools. is not responsible for returns that are lost or damaged. The charges for shipping and insuring products returned to us are your responsibility and must be PREPAID.

All products sold by us come complete with the Manufacturers warranties. Products that have been Installed; Used; Tested; Missing Parts or Listed below as a NON-RETURNABLE item; these items may not be returned to us; rather they must be directed to the manufacturer who made the item. These items are covered by the manufacturers’ warranty. If you feel that you have a defective product, please refer to the warranty information packaged with your product. Please contact us via e-mail if you require additional assistance.

All authorized returned items must contain all parts, rebate certificates, manuals, and documents. They must be properly packed in the original manufacturers packaging. The item must be received by us in clean, resellable condition. If any item is not in resellable condition, or are missing parts, rebate certificates, manuals, and documents when we receive it will be denied a refund. In our sole discretion, we will make determination as to the extent of any use or abuse upon receipt and inspection of a returned item. We reserve the right to return the item to you for non-compliance with this policy. No returns are accepted after 30 days from the date of purchase, no exceptions. We will refund or exchange your purchase, as long as you have complied with our simple return policy & instructions. Please allow up to 15 business days from the date you return your package for your refund or exchange to be completed. We will process these as quick as possible. Refunds can only be made to the original purchaser. Refunds can only be issued in the same manner payment was received by us or credited to the same credit card originally used to make the purchase.

***PLEASE NOTE *** the following are Non-Returnable, Non-Exchangeable and Non-Refundable Items. All sales are final!

Special Orders: Items order directly from the Manufacturer specifically for you. These may be returned to the manufacturer for defect only.

Custom Orders: Items made to order specifically for your application and needs. These items are made to the specification and measurements provided by you. These orders are non-cancelable and non-refundable. They are covered only under the manufacturers’ warranty. In all that you measure or specify, you are responsible for the accuracy of these measurements and/or description information, so please double check prior to submission to us. We will guarantee the fit of your SPA COVER; POOL SAFETY COVERS; POOL COVERS; SWIMMING POOL VINYL LINER only to the extent that they will fit to the specifications which you provided to us. You are ultimately responsible for knowing and ordering the item correctly using the measurements which only you know. All sales of Custom Ordered or Special Ordered items may not be cancelled and sales are final.

Electrical items cannot be returned for refund; they may be exchanged on under the manufacturers’ warranty.

Pool Liners: All sales are final. These items are covered only under the manufacturers’ limited defects in workmanship warranty.

Pool Covers: Covered under manufacturers warranty only.

Opened of Unboxed Inflatable’s

Automatic swimming pool cleaners: Covered under the manufacturers warranty only.

Any item that has been installed: Especially an item in which it has been modified or changed in any way from the time it left the manufacturer as a new non-installed or tested item.

Shipping & Tax Information- Discount Coupons – Discount coupons are valid on most purchases. They are not valid on any oxidizer purchase. (Oxidizers are Pool Frog Bac Pac, Spa Shock, Pool Shock, Synergy)

How Much Does Shipping Cost? – There is a Flat Rate Shipping Cost added to all items purchased on our site. Additional shipping is charged based on the total dollar amount and/or weight. All shipping charges are automatically calculated and added to the final price you pay when checking out prior to finalizing the purchase. Items ordered together that may from time to time be shipped separately from different locations will still incur only the one shipping charge for all orders.

Enforcement of Our Terms and Conditions – These terms and conditions are governed and interpreted pursuant to the laws of the State of Iowa, United States of America, not withstanding any principles of conflicts of law. If any part of our terms and conditions is unlawful, void or unenforceable, then that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Swimtown pools may revise our terms & conditions at any time by updating this posting of our polices.

Guarantees

Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?
You are required to pay a sale tax of 7.125%. Note: Some products and states may require a different percent.
I have a question on my charges.
Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your order ships directly from our many distributors and manufacturers. Your credit card will typically be charged within 24 hours of order submission.

Buyer’s Guide

How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Additional Support

Pro Series Pools

Swimtown Pools does not sell, manufacture, repair or support Pro Series Pools (usually sold at Walmart and Kmart.)

For some reason, many websites have our phone number listed as the warranty and support for Pro Series Pools. We have never sold or even used a Pro Series Pool. Swimtown Pools believes in high quality pools. We get calls daily with complaints about the quality of Pro Series Pools. Nothing is worse than having a broken pool or pool pump on a hot summers day. We feel for you if you are having issues with the pool, but cannot help beyond that.

If you have questions regarding pool chemicals, or one of our pools or pool part replacements, we are happy to help. A swimming pool is a large investment no matter what. Take the time to look at all your options, and make sure to ask questions and inspect the pool of choice to make sure it is the one for you. Swimming pools can bring joy, fitness, family togetherness and all around relaxation and coolness, you deserve a quality pool that fits your backyard.

We do not know the phone number to Pro Series Pools. We suggest going back to Walmart or Kmart and asking for a manager to get your issue resolved. Poor customer service is no excuse for a pool that is in warranty but is damaged.

If you are looking to upgrade from a Pro Series Pool to a high quality pool we have many options. Are favorite pools are inground pools, sturdy above ground pools and fiberglass pools. We also provide professional installation and support. Again, consider all your options when looking at a pool for your home and family.

Swimtown Pools is a family run online pool supply business with no affiliation with Pro Series Pools, Walmart or Kmart.
How do I contact you?

PHONE HOURS

1.866.752.7665 – customer support

Monday-Friday: 10AM-5PM CT
Saturday: 10AM-2PM CT
Sunday: CLOSED

EMAIL US

customersupport@swimtownpools.com – shipping, product, order, and return questions

OUR LOCATION

Swimtown Pools
7249 Country Club Road
Byron, MN 55920
USA